Destwin Solutions for Fuel Dealers

Photo courtesy of Hutchinson Industries Canada Inc.

Continuing uncertainty in world oil markets, and the resulting volatility in fuel prices, makes operating a fuel oil or propane delivery business more difficult today than ever before, and innovative strategies and technology are required to succeed. The Destwin Fuel Dealer Solution can help you deal with the challenges you face daily, streamlining your operations, increasing customer satisfaction, lowering costs, and reducing your exposure to risks from rapidly changing fuel prices.

How do you make your fuel business more successful in today's business environment ?

• Keep existing customers in the face of aggressive marketing by competitors.
• Effectively market your products and services to bring new customers online.
• Maximize revenue with additional sales to existing customers.
• Increase the efficiency of internal operations to minimize costs.
• Provide competitive prices to your customers.
• Protect your business from uncertainty in the oil markets.
• Put technology to work for you.

Customer Service Counts

In today's 24/7 world, your customers and prospects expect round-the-clock access to information. They want to operate on their schedule, not yours. The Destwin Fuel Dealer Solution lets you use your website to provide information and services to customers and prospects any time of day or night. Let Destwin transform your website from an online brochure to an interactive website that brings existing customers back over and over again, converts prospects into new customers, and helps integrate your diverse systems to streamline your operations, resulting in increased customer satisfaction and reduced costs.

The DESTWIN Fuel Dealer Solution

Reduce your hedging risks by offering on-line electronic contracts for fixed, pre-buy or capped price programs Many fuel suppliers offer various types of Fuel Purchase Plans to their customers. In the past, when fuel prices were more stable, pricing for these plans could be set in the spring. Customers would be notified by mail and would have a limited time window to sign up for the plans. Now, due to the rapid fluctuations in the cost of fuel, prices for purchase plans must be adjusted frequently, and supply contracts must be locked in as soon as a customer commits to a price program. Destwin gives you the online tools to adjust contract prices in response to market conditions, keep your customers informed of current pricing, and immediately confirm and respond to customer signups before your costs change. Futures contracts or purchases may be executed as required to meet your delivery commitments.

The Destwin Fuel Dealer Solution provides the following functions and capabilities tailored to meet the requirements of an oil or propane delivery business:

• Online electronic contracts for Fixed, Pre-buy or Capped price programs
• Immediate response and contract confirmation
• Instant billing for contract fees
• Customer Account Information
• Online payments
• Invoice generation for Fixed Payment (Budget) and Flex (Retail) Accounts
• New Customer Signup
• Purchase Plan Information and Signup
• Job Posting and Employment Form
• Tuneup Scheduler
• Separate or Combined Accounts for Oil and Propane customers
• Customer Feedback Form
• Product Information
• Fully compliant with state and federal electronic document regulations.
• Integrates with any existing company website.

The DESTWIN Fuel Dealer Solution can help you increase customer satisfaction, acquire new customers, and streamline your operations.